Lightning Talk | 200 - Intermediate
Leveraging AI to improve move conversion and reduce job cancellation
Retail
Healthcare
Financial Services and Insurance
ISV
Marketing Technology
Technology
Voice and conversational AI
C-suite
Line of Business
Technical
Details
Strategic Takeaways
Scalable QA without manual review:
Customer language → revenue signals:
Real-time feedback loop for agents:
Root-cause analysis of cancellations:
Consistent experience across agents & locations:
Operational & Product Takeaways
Objection intelligence at scale:
Expectation alignment reduces churn:
Faster experimentation & iteration:
Improved handoffs and follow-ups:
Product(s): Conversational AI (ConversationRelay, Conversational Intelligence)
Audience company size: Enterprise