Residents don't care about your backend silos; they just want an answer before they hang up the phone.

AppFolio is moving beyond rigid IVRs and siloed bots to build "always-on" agentic AI. By integrating Twilio’s messaging, voice, and Conversations Relay, they’ve created an intelligence layer that doesn't just respond to residents; it acts on their behalf. This session explores how AppFolio maintains persistent context across channels, ensuring a voice call "remembers" a previous SMS.

We’ll dive into the architecture of high-fidelity AI agents that schedule tours and triage maintenance in real time, freeing property managers to focus on human relationships instead of manual triage.