Lecture Breakout Session | 100 - Introductory
From web app to multi-channel: Adding voice and SMS with TAC
Details
We built a web app for visual browsing, then added voice and messaging channels using Twilio Agent Connect (TAC). This talk demonstrates how TAC orchestrates multi-channel communication—voice calls, and SMS—while maintaining context through Customer Memory. See how one intelligence layer powers web, voice, and messaging experiences with seamless channel switching.
Product(s): Messaging (SMS, MMS, WhatsApp, RCS), Voice, Conversational AI (Conversation Relay, Conversation Intelligence), Twilio Agent Connect
Audience company size: Startup
Speakers
