In real-time audio, a 200-millisecond delay isn’t just a lag—it’s a failed conversation.

Real-time telephony is truly unforgiving in the context of live sales; there is no retry when a call drops and no cache for a latency spike. At Nooks, processing 1M+ calls daily became our definitive test of what "real-time" actually means. Join us to go under the hood of how we built telephony infrastructure to work at this scale and how we optimized live interactions with Twilio,