Evernorth Health Services, a division of The Cigna Group, leverages Twilio SMS, Push, Voice, Video, Verify, and SendGrid across its portfolio for internal workflows as well as patient and provider engagement. Yet without the right strategy and governance, more channels can lead to more challenges: duplicative outreach, poor prioritization, rising costs, and fragmented experiences that can ultimately affect care. Join this session led by Diana Mueller, Infrastructure Engineering Advisor at Evernorth, for best practices on governance and effective multi-channel engagement.