Lecture Breakout Session | 200 - Intermediate
Increase close rates by 45% with AI-powered call QA & coaching on Twilio
Retail
Healthcare
Financial Services and Insurance
Voice and conversational AI
C-suite
Line of Business
Details
Manual call sampling is a blind spot that leaves 98% of your customer interactions uncoached and unanalyzed.
This session demonstrates how to integrate AI-powered QA directly into your Twilio environment—using Conversational Intelligence across Voice, SIP, and Flex—to achieve 100% call coverage without increasing manager workload. Join us to see the practical framework that allows teams to slash compliance costs by 70%, reclaim 1,200+ manager hours, and drive win rates up by as much as 45%.
Product(s): Voice, Conversational AI (ConversationRelay, Conversational Intelligence), Twilio Flex
Audience company size: Enterprise