Manual call sampling is a blind spot that leaves 98% of your customer interactions uncoached and unanalyzed. 

This session demonstrates how to integrate AI-powered QA directly into your Twilio environment—using Conversational Intelligence across Voice, SIP, and Flex—to achieve 100% call coverage without increasing manager workload. Join us to see the practical framework that allows teams to slash compliance costs by 70%, reclaim 1,200+ manager hours, and drive win rates up by as much as 45%.

This session is sponsored by Spoke