The keynote showed what we built. Now let’s talk about how we built it.

Centerfield processes billions of real-time signals to power a single, continuously evolving customer profile—fueling every interaction across voice, messaging, and digital. In this session, we’ll break down the architecture behind it: how data is unified, how decisions are made in real time, and how every touchpoint is orchestrated with Twilio underneath.

From identity resolution to intelligent routing and personalized follow-up, see what it actually takes to connect every moment in the customer journey—and scale it.