Juliano Skrzyszowski is a seasoned technology leader with over 20 years of experience driving innovation in contact centers and customer engagement. As Chief Technology Officer at Nova Gestões, he blends deep technical expertise with strong business vision to lead digital transformation in the credit and debt collections industry. Juliano holds a degree in systems development and a postgraduate degree in Information Technology Management from FAE Business School. He is recognized for anticipating trends, challenging traditional approaches, and leveraging emerging technologies to create more relevant, efficient, and human customer experiences. At SIGNAL São Paulo 2025, he shared his team’s journey in applying AI and advanced communication channels to redefine high-friction customer interactions.