Tobi Schoder is Managing Director for EMEA at Zennify and a former Lead Product Manager focused on customer engagement and contact center delivery. He leads enterprise implementations across Twilio Flex, Voice, and Messaging, helping teams modernize customer service with scalable architecture and production-ready delivery practices. Based in Berlin, Tobi brings a product-first approach to building real-world solutions that improve agent experience, accelerate time-to-value, and support long-term maintainability.