Michael Carpenter has been making phones ring with software since 2001. As Director of Programmable Voice Product at Twilio, he's spent 10 years evolving the voice platform and created Voice Insights — transforming arcane telco metrics into an accessible observability layer that helps developers build and fix voice applications with confidence. These days he's deep in Voice AI and agentic developer tools, building trusted, scalable voice applications with unmatched observability. He also knows a lot about Depeche Mode.