Jordan Edmunds is a founding member of the team at Zing, a Twilio Gold Implementation Partner dedicated to helping organisations design, build, and operate customer engagement platforms on Twilio’s cloud communications stack.
With over a decade of experience across cloud communications, customer engagement, and technology-driven transformation, Jordan is regarded within the Twilio ecosystem as a trusted leader who has helped organisations deliver complex, enterprise-grade customer engagement platforms at scale.
At Zing, Jordan has guided organisations around the world through migrations, modernisation programmes, and AI-enabled contact centre transformations, with a strong emphasis on speed-to-value, operational excellence, and long-term scalability.
Passionate about bridging technology and business outcomes, Jordan champions practical approaches to Voice AI, scalable architecture, and the thoughtful use of automation across voice and messaging to drive exceptional customer experiences.