Brooke Hopkins is the founder of Coval, the operations platform for scaling voice and chat agents. Through simulation, evaluation, and human-in-the-loop workflows, Coval turns real customer interactions into actionable insights - ensuring AI agents operate reliably at scale.
Previously, Brooke led the evaluation job infrastructure team at Waymo, where her team built developer tools for launching and running large-scale simulations. It was there that she identified striking parallels between self-driving systems and conversational AI: both succeed or fail on edge cases, long-tail behavior, and rigorous evaluation.
With Coval, Brooke is helping cross-functional teams replace slow, manual testing with automated simulation and observability, expanding test coverage, accelerating development, and enabling agents to be deployed with confidence in real production environments