Merry Mac is a product leader at Rivian with a simple operating principle: every interaction with the brand should feel orchestrated, intelligent, and human while giving internal teams the leverage to overdeliver at scale.
At Rivian, Merry Mac has been the connective tissue between big product vision and the moments customers actually feel. She stood up the brand’s first demo drive experience, scaled the Account platform and referral program, and now leads the evolution of Rivian’s communications platform for agents and customers alike. Before Rivian, Merry Mac spent five years at Mercedes-Benz USA leading the brand’s eCommerce team, overseeing the dealer website program, and owning the roadmap for the Mercedes me app, which reached over 86% daily customer usage. Her career started at Techtronic Industries (TTI), where she ran interactive marketing and web strategy across six national power tool brands.
More than a decade of work across automotive and consumer goods has given Merry Mac a through line few product leaders share: the technology changes. The instinct to make it feel effortless does not.