Prakhar is a Principal Software Engineer at Zennify, he has spent the past five years building production-grade customer engagement and contact center solutions. He specializes in Twilio Flex, Voice, Messaging, and conversational AI, helping enterprise teams move from prototype to scalable, always-on systems. Prakhar has led the design and deployment of AI-in-production solutions that improve re-engagement, reduce response times, and lower operational cost. He brings deep full-stack engineering and DataOps experience across AWS, CI/CD, and modern AI architectures.