Lavanya Chigurupati is a Digital Product and Customer Experience Leader at United Airlines with 20+ years of experience building large-scale, omnichannel engagement platforms. She leads global teams delivering personalized, real-time communication solutions that connect customers on their preferred channels. Lavanya has driven innovations in cross-channel orchestration and data-driven personalization to enhance customer journeys, focusing on delivering the right message at the right time to improve customer experience at scale.