A Boston, MA native, now based in Vermont. Brendan Parnell is a senior strategy leader focused on helping businesses strengthen customer engagement through modern communications, AI, and automation for mobile, customer-facing teams powered by Twilio.
Brendan brings a strong background in enterprise strategy, partnerships, and customer experience. Prior to Spoke Phone, he held strategic leadership roles at Birdeye and Reputation, where he helped organizations drive growth , improve customer experience, and build scalable business relationships. His experience spans B2B strategy and partnerships