Inbal Shani is the Chief Product & Technology Officer of Twilio, where she leads the R&D organization, encompassing product, engineering, technology strategy, and R&D operations. Her mandate is platform-wide innovation that translates directly into customer impact, from developer experience to overseeing the systems powering some of the world's largest communications infrastructure. Inbal brings over 25 years of experience, beginning her career as an applied scientist studying early genetic algorithms and machine learning in the aerospace industry before holding leadership roles that oversaw R&D, marketing, and strategy at GitHub, Amazon/AWS, and Microsoft.

Inbal holds a master’s degree in Mechanical Engineering from Tel Aviv University and a bachelor’s degree from the Israel Institute of Technology (Technion).