Scaling a high-touch service model across Europe requires a robust communication foundation. AUTO1 Group leverages Twilio to bridge the gap between automated efficiency and human expertise. AUTO1 Group shares how they’ve harnessed AI to empower Customer Service activities and improve Customer Experience. By utilizing Twilio’s infrastructure for reliable call routing, AUTO1 Group ensures that technology supports and complements the human Customer Service experience with the speed and scale of Artificial Intelligence for voice. Learn how this synergy creates a reliable, high-quality experience for millions of calls from customers in 9 markets in 10 languages across Europe.