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Sessions

Explore Tracks

Product Deep Dives

Next generation of customer engagement

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Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

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Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.

Trusted Experiences

Trusted experiences

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Learn the best practices for building experiences that your customers can trust. Be more prepared to build reliable experiences that meet customer expectations, maintain privacy, and work in highly regulated industries.

Product Deep Dives

Product deep dives

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Take your developer skills to the next level. Through intermediate and advanced product sessions, you'll be ready to implement more delightful customer experiences.

Product Deep Dives

Business value with Twilio

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The most successful companies in the world are fueled by amazing customer experiences. These sessions will showcase innovative customer engagements built by developers. You'll learn how to leverage Twilio to optimize revenue channels, decrease costs, and manage risks.

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.

Browse Our Sessions Catalog

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Paid
Trusted ExperiencesTrusted experiences

How Natwest builds customer trust through a centralized messaging strategy

October 20 - 7:00-7:15 AM PST
Matthew Harwood

Matthew Harwood

Head of Messaging

Natwest Group

Free
Product Deep DivesProduct deep dives

The power of audio transcriptions: ING unlocks the value of conversations

October 20 - 7:00-7:15 AM PST
Andy O'Dower

Andy O'Dower

Head of Product, Programmable Voice

Twilio

Free
Getting StartedGet started with Twilio

Why SMS authentication is here to stay featuring Currencies Direct

October 20 - 7:00-7:15 AM PST
Kelley Robinson

Kelley Robinson

Developer Evangelist

Twilio

Hardik Shah

Hardik Shah

Head of Product

Currencies Direct

Paid
Trusted ExperiencesTrusted experiences

Regional Twilio: Building trusted, compliant experiences across every corner of the globe

October 20 - 7:00-7:30 AM PST
Ryan Darbonne

Ryan Darbonne

Sr. Product Marketing Manager

Twilio

Lila Del Rosso

Lila Del Rosso

Technical Program Manager

Twilio

Alex Lowe

Alex Lowe

Sr. Manager, Product Management

Twilio

Humberto Reyes

Humberto Reyes

Sr. Manager, Product Management

Twilio

Paid
Product Deep DivesBusiness value with Twilio

Unlocking new business opportunities with WhatsApp

October 20 - 7:00-7:30 AM PST
Jameel Allyman

Jameel Allyman

Senior Data Engineer

Zipabout

Dennis Chu

Dennis Chu

Staff, Product Manager

Twilio

Paid
Product Deep DivesBusiness value with Twilio

How Spotify balances the art and science of email

October 20 - 7:30-7:45 AM PST
Matt Gioe

Matt Gioe

Engineering Manager

Spotify

Free
Product Deep DivesBusiness value with Twilio

Revolutionizing eCommerce packaging with sustainable design principles and IoT

October 20 - 7:30-7:45 AM PST
Alexander Cotte

Alexander Cotte

Group CEO

LivingPackets

Free

The future of agent experience: AI-enabled agent assist in Twilio Flex

October 20 - 7:30-7:45 AM PST
Damian Kelly

Damian Kelly

SVP of Product Management

Sabio

Sam Morgan

Sam Morgan

Product Owner

Sabio Group

Free

Automating IT help desk with self-service chatbot, WhatsApp API, and Twilio Flex

October 20 - 8:00-8:15 AM PST
Purna Sanyal

Purna Sanyal

Senior Solutions Architect

AWS

Paid
Product Deep DivesNext generation of customer engagement

How pharmacies can drive personalized patient engagement at scale

October 20 - 8:00-8:15 AM PST
Kimberly Howland

Kimberly Howland

Vice President, Product & Engineering

EnlivenHealth, an Omnicell Innovation

Free
Getting StartedGet started with Twilio

Twilio Video 101: Create a video application in minutes

October 20 - 8:00-8:15 AM PST
Ramya Raghavan

Ramya Raghavan

Solutions Engineer

Twilio

Anna Vasilko

Anna Vasilko

Senior Engineering Manager

Twilio

Paid
Trusted ExperiencesTrusted experiences

Delivering global aid with Twilio Flex: Norwegian Refugee Council and Zing offer relief to thousands

October 20 - 8:00-8:30 AM PST
Chris Hoffman

Chris Hoffman

Global Project Manager

NRC

Julian Hucker

Julian Hucker

CEO

Zing Dev Limited