How does a global bank scale from one team to 25 million annual conversations?

ING did it with Twilio. Jan-Paul van den Bos breaks down how ING built its communications platform across nine countries to authenticate customers, automate with voicebots, and empower local teams. He’ll connect the powerful software implementation directly to the business value it unlocks, from creating trust to enabling a global workforce. At scale, it all comes down to the power of software.