As one of the world's biggest healthcare platform operating in 13 countries, DocPlanner deploys voice AI to provide always-on patient access. Automated voice agents manage appointment scheduling and routine inquiries, reducing wait times for patients, increasing staff productivity, and freeing teams for complex cases. Intent and call context are captured and the doctor's agenda availability and patient information to personalise follow-ups and avoid repeat friction. With multilingual support, consent safeguards, and seamless escalation via Twilio Conversation Relay, carrying transcript and intent, patients get help quickly. Twilio Conversational Intelligence powers real-time transcription, enabling seamless conversations for patients. The outcome: doctors schedule more appointments and patients access information 24/7, enabling significant healthcare access expansion.