Kirill Petrovsky is the Director of Product and AI at audibene/Hear.com, where he helps drive the revolution in hearing care. Finding suitable hearing aids and guiding customers through the process is a surprisingly tech-intensive field. Kirill leads teams building contact center operations, customer acquisition platforms, and sales enablement solutions—all leveraging Twilio's infrastructure in various ways, from voice bots to RCS. With AI, his teams are achieving what was previously impossible: simultaneously improving customer experience, simplifying consultant workflows, and driving business performance.

A generalist with startup-tested entrepreneurial spirit, Kirill brings diverse experience spanning performance marketing, language learning technology, marketing tech, and data analytics. Whether leveraging Twilio's built-in features or building custom solutions on their foundation, Kirill focuses on practical AI that multiplies human effectiveness rather than replacing it. As an avid music enthusiast, he finds natural synergy with audibene's hearing mission, while exploring how AI transformation impacts every aspect of our lives.