Graduated in social communication and postgraduate in Business in Services. I began a career teaching underprivileged children, an experience that shaped my commitment to serve the community.

I have over 30 years experience in customer service, leading multifunctional teams in CX, Quality, Planning and Processes.

Having worked for large companies such as Editora Abril, Rede, Vivo, Natura, B2W and Via. With a results-oriented approach, combining practice with data-based strategy. Passionate about implementing innovative solutions that not only solve immediate challenges, but also anticipate the future needs of customers and the company, ensuring not only satisfaction, but also loyalty.