SESSIONS

Learn from the experts in 120 breakout sessions hosted by Twilio employees & expert members of the community on areas including Mobile, Security, Machine Learning & AI, IoT and Serverless Infrastructure.

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Digital Transformation

October 17, 1:15pm PT, Eve Room

Fighting the Talent War to Achieve Digital Transformation Goals

Desiree Motamedi Facebook, Head of Developer Marketing

Alyson Welch Twilio, Vice President of Sales

Doug Landis Emergence Capital, Growth Partner

Andrea Barrett Urban Sitter, Co-Founder & Chief Product Officer

Digital Transformation

October 17, 1:15pm PT, Data Room

Target's Guide To High-Performing Voice Infrastructure Teams

Josh Hoium Target, Director of the Voice team

Contact Center

October 17, 1:15pm PT, Maeve Room

Twilio Flex at GA, Product Roadmap, and Q&A

Al Cook Twilio, VP Product Management and Engineering, GM Twilio Flex

Simon Vostry Twilio, Senior Director

Jaime Gilliam-Swartz Lyft, Director, Voice of Customer

New Products

October 17, 1:15pm PT, AIDA Room

Intelligent Assistants in the Real World

Nico Acosta Twilio, Director of Product and Engineering

Twilio Products 101

October 17, 1:15pm PT, Bishop Room

What Can You Do With Programmable Messaging

Peter Tan Twilio, Product Manager

Pranav Deshpande Twilio, Product Marketing Manager

Twilio for Experts

October 17, 1:15pm PT, Jarvis Room

Enabling new payment experiences with Stripe and Twilio <Pay>

Kris Gutta Twilio, Senior Product Manager

Romain Huet Stripe, Head of Developer Relations

Twilio for Experts

October 17, 1:15pm PT, WALL-E Room

Practical Cryptography

Kelley Robinson Twilio, Developer Evangelist

Front End Foundations

October 17, 1:15pm PT, C3PO Room

Open Source Opens Doors: How Veterans use Javascript

Jerome Hardaway Vets Who Code, Founder & Executive Director

Building in the Twilio Ecosystem

October 17, 1:15pm PT, B.R.A.I.N. Room

What Trust means to Twilio

Arianna Willett Twilio, Head of Security Risk, Trust & Compliance

Garrett Held Twilio, Head of Security Engineering

Theater Presentations

October 17, 1:15pm PT, Theater Room

The Future of Customer Engagement

Brandon Penn Twilio, Senior Manager, Market Strategy

Theater Presentations

October 17, 1:30pm PT, Theater Room

Demystifying Messaging At Scale: Behind the Scenes of Twilio’s Messaging API

Allie Glotfelty Twilio, Software Engineer

Theater Presentations

October 17, 2:00pm PT, Theater Room

Don’t Treat Your Customer Like a Criminal: Using Data to Reduce Friction and Build Loyalty

Jordan Reynolds Whitepages Pro, Director of Global Partnerships

Digital Transformation

October 17, 2:15pm PT, Eve Room

How to Leverage Voice Assistants and AI to Disrupt Your Business

Ian Jacobs Forrester Analytics, Principal Analyst

Mike McMurray Chatitive, CEO & Founder

Pat Higbie XAPPmedia, CEO

Uday Akkarju BOND.AI, CEO

Mike Markette CallRevu, CTO

Contact Center

October 17, 2:15pm PT, Maeve Room

Using TaskRouter with Twilio Flex

Wanjun Li Twilio, TaskRouter Software Engineer

New Products

October 17, 2:15pm PT, AIDA Room

Building Bots with Twilio Studio

Clément Sauvage MadeByClem, Founder & CEO

Tristan Sokol Square, Developer Evangelist

Serena Wales Twilio, Senior Software Engineer

New Products

October 17, 2:15pm PT, Jarvis Room

How we built the Twilio API for WhatsApp

Julie Laver Twilio, Senior Software Engineer

Brett Meyer Twilio, Senior Software Engineer

Anne Byrne Deliveroo, Software Engineer

Aimee Ruddy Deliveroo, Product Manager

Rahma Javed Deliveroo, Director of Engineering

Twilio Products 101

October 17, 2:15pm PT, Bishop Room

What You Can Do With Programmable Video

Justin Pirie Twilio, Senior Product Marketing Manager

Kedar Toraskar Twilio, Product Manager

Twilio for Experts

October 17, 2:15pm PT, WALL-E Room

Leaders Panel: Using Voice as a Channel for Customer Engagement

Jeroen Visser ING, Platform Architect

William Syms Momentum Travel, Product Owner

Eugene Kovnatsky Centerfield, CTO

Front End Foundations

October 17, 2:15pm PT, C3PO Room

TypeScript: State of the Union

James Henry Nrwl, Senior Engineer

Building in the Twilio Ecosystem

October 17, 2:15pm PT, B.R.A.I.N. Room

Digital Ethics and Privacy: Moving Beyond Compliance

Sheila Jambekar Twilio, Associate General Counsel

Michelle Richardson Center for Democracy and Technology, Director, Privacy and Data Project

Freddy Martinez Lucy Parsons Labs, Director

Shahid Buttar Electronic Frontier Foundation, Director of Grassroots Advocacy

Building in the Twilio Ecosystem

October 17, 2:15pm PT, Data Room

Building Great Developer Experiences and APIs for the Real World

Adrienne Dreyfus Stripe, Developer Relations

Theater Presentations

October 17, 2:30pm PT, Theater Room

Going Nuclear on Security Vulnerabilities: How Twilio uses SBAR to communicate security risks

Aaron Stanley Twilio, Senior Manager, Security Monitoring and Operations

Theater Presentations

October 17, 3:00pm PT, Theater Room

Get Started With Programmable Wireless

Vanessa Thompson Twilio, Director of Customer Demand and Ecosystems for IoT

Digital Transformation

October 17, 3:15pm PT, B.R.A.I.N. Room

Transforming Enterprise Customer Engagement Through Partnerships

Katie Cubillas Twilio, Sr. Director

Digital Transformation

October 17, 3:15pm PT, Eve Room

Unlock The Hidden Value Of Chatbots For Your Customer Service Strategy

Ian Jacobs Forrester Analytics, Principal Analyst

Contact Center

October 17, 3:15pm PT, Maeve Room

Three Approaches for Integrating Your CRM into Twilio Flex

Abhijit Mehta Twilio, Solutions Architect

Grace Miller Scorpion, VP of Product

Chris Jenkins Scorpion, VP of Systems Development

Anthony Uliano AMC Technology, LLC, Founder/CTO

New Products

October 17, 3:15pm PT, AIDA Room

How GRUBHUB enabled Anonymous Communications with the Proxy API

Elisa Bellagamba Twilio, Product Manager

Samuel Raghunath GrubHub, Senior Software Engineer

Akhil Karanth GrubHub, Senior Software Engineer

Twilio Products 101

October 17, 3:15pm PT, Bishop Room

What You Can Do With Programmable Voice

Jake Kanter Twilio, Sr. Product Marketing Manager

Kevin Krier Twilio, Sales Engineering Manager

Twilio for Experts

October 17, 3:15pm PT, WALL-E Room

What's Next for Twilio Video

Justin Pirie Twilio, Senior Product Marketing Manager

Kedar Toraskar Twilio, Product Manager

Luis Lopez Twilio, Principal Real Time Communications Strategist

Twilio for Experts

October 17, 3:15pm PT, Jarvis Room

Save the day with Voice Insights: Identify and Respond to Call Issues

Michael Carpenter Twilio, Product Manager

Scott Haines Twilio, Principal Software Engineer

Front End Foundations

October 17, 3:15pm PT, C3PO Room

How Javascript Got Its Groove Back: New Features of Javascript and Why You'll Want to Use Them

Ricky Holtz Twilio, Sales Engineer

Building in the Twilio Ecosystem

October 17, 3:15pm PT, Data Room

Functional and Performance Smoke API tests under 5 Minutes

Deniss Locmelis TestdevLab, Lead Software Quality Engineer

Theater Presentations

October 17, 3:30pm PT, Theater Room

Plugn' Share

Mathew Jenkinson Twilio, Senior Sales Engineer / Mauro Failli - Solutions Architect Contact Center

Contact Center

October 17, 4:30pm PT, Maeve Room

Unlocking the Secrets of Flex’s Programmable UI

Tanya Mihnovits Twilio, Programmable Applications Product Manager

Hando Tint Twilio, Programmable UI Sr. Software Engineer

New Products

October 17, 4:30pm PT, AIDA Room

AI for Colossal Cave Adventure

Christopher Swenson Twilio, Principal Engineer

Twilio Products 101

October 17, 4:30pm PT, Bishop Room

The Future of Communicating with Congress

Seamus Kraft The OpenGov Foundation, Founder and Executive Director

Aaron Ogle The OpenGov Foundation, Director of Product

Twilio for Experts

October 17, 4:30pm PT, Jarvis Room

SMS at Scale: Features & Face Palms

Matthew Holford DoSomething.org, CTO

Twilio for Experts

October 17, 4:30pm PT, WALL-E Room

Rethinking Virtual Learning: How F5 Built an Immersive Technical Training Platform with Twilio Video

Codi Fiman F5 Networks, Software Engineer

AI and Authentic Comms

October 17, 4:30pm PT, C3PO Room

End to End ML with Kubeflow: Scaling with Big & Tiny Data (+ deep learning of course)

Holden Karau Google, Open Source Big Data Developer Advocate

All Things Connected - The IoT Track

October 17, 4:30pm PT, Eve Room

Voice as the Interface

Jesse Robbins Orion Labs, CEO

Building in the Twilio Ecosystem

October 17, 4:30pm PT, B.R.A.I.N. Room

Twilio for Marketing

Nupur Bhade Twilio, Product Marketing Manager

Ankita Bhosle Twilio, Sales Engineer

Digital Transformation

October 17, 5:15pm PT, Data Room

Fixing Government Services with Communication

Minnie Ingersoll Code for America, COO

Digital Transformation

October 17, 5:15pm PT, Eve Room

Scaling the Customer Center Alongside the Business

Victoria Mesa Alcorta Mercado Libre, Senior Software Engineer

Federico Mete Mercado Libre, Team Lead, Customer Experience

Juan Andres Laura Mercado Libre, Senior Software Engineer

Contact Center

October 17, 5:15pm PT, Maeve Room

Strategies for Migrating an Existing Contact Center to Twilio Flex

Mladen Milanovic Presidio, Sr. Director of Engineering

Patrick Kolencherry Twilio, Senior Product Marketing Manager

Court Swenson Presidio, Technology Manager

New Products

October 17, 5:15pm PT, AIDA Room

Machine Learning: Research to Production

Karthik Halukurike Twilio, Lead Engineer

Twilio Products 101

October 17, 5:15pm PT, Bishop Room

Scaling Multilingual Conversations for More Equitable Education

Nancy Lee Bromberger TalkingPoints, VP of School Partnerships

Twilio for Experts

October 17, 5:15pm PT, WALL-E Room

How to Build the Best Video Experience into your Software

Aemen Hussain dscout, Product Manager

Twilio for Experts

October 17, 5:15pm PT, Jarvis Room

How we built our Super Network

Doug Gardner Twilio, VP of Global Carrier Relations

Front End Foundations

October 17, 5:15pm PT, C3PO Room

Perf First: An Introduction to React with Performance in Mind

Maja Wichrowska Airbnb, Software Engineer

Building in the Twilio Ecosystem

October 17, 5:15pm PT, B.R.A.I.N. Room

Twilio for Salesforce

Charlie Weems Twilio, Partnership Engineer

Digital Transformation

October 17, 6:00pm PT, Eve Room

Connecting Patients & Caregivers with API Innovations

Amit Joshipura Medtronic, Principal Global Product Manager

Digital Transformation

October 17, 6:00pm PT, Data Room

Building Captain Obvious: Understand Faster with Machine Learning APIs

Casey West Google, Lead for Cloud Ecosystem Advocacy

Contact Center

October 17, 6:00pm PT, Maeve Room

AI for the Customer Interaction Lifecycle

Chris Kendall Twilio, Solutions Architect Technical PM

Fabio Cardenas Sundown AI, President

Adam Champy Google, Senior Product Manager

Twilio Products 101

October 17, 6:00pm PT, Bishop Room

Building Phone Verification at Scale

Dan Killmer Twilio, Sales Engineering Manager

Twilio for Experts

October 17, 6:00pm PT, Jarvis Room

How Fraudsters Can Abuse Your Voice App and What You Can Do About It

Stephen Wai Twilio, Product Manager

Tim Beyers Twilio, Senior Product Manager

Front End Foundations

October 17, 6:00pm PT, C3PO Room

Understanding Today's CSS with Algorithms

Lara Schenck Penske Media Corporation, Design Engineer

Front End Foundations

October 17, 6:00pm PT, AIDA Room

Global Serverless Deployment

Guillermo Rauch ZEIT, CEO

Digital Transformation

October 18, 1:00pm PT, Maeve Room

How Systems Thinking and Coaching Affects CX

Jaime Gilliam-Swartz Lyft, Director, Voice of Customer

Twilio for Experts

October 18, 1:00pm PT, AIDA Room

How to Authenticate Callers and Prevent Social Engineering Attacks Using Twilio Flex

Simon Thorpe Twilio, Director, Product Marketing

Julian Cantillo Twilio, Software Engineer

AI and Authentic Comms

October 18, 1:00pm PT, Jarvis Room

Technology Against Fear and Deportation

Fred Diego Streetwide, Code Mechanic

Alicia Nieves Streetwide, Co-founder & Project Lead

All Things Connected - The IoT Track

October 18, 1:00pm PT, WALL-E Room

Introducing the Twilio Super SIM

Andrew Jordan Twilio, Senior Product Manager

Special Afternoon Keynote

October 18, 1:00pm PT, Eve Room

Ethical Implications of Growing Technology Takeover

Jeff Lawson Twilio, Co-founder and CEO

Anil Dash 

Megan Rose Dickey TechCrunch, Senior Reporter

Theater Presentations

October 18, 1:30pm PT, Theater Room

Trends in Customer Care Innovation

Michael Greenlee Perficient, Director of Customer Care

Digital Transformation

October 18, 2:00pm PT, Maeve Room

10 Things Every Company Should Know About Machine Learning

Ahmad Khan Amazon Web Services, Senior Solution Architect

Twilio for Experts

October 18, 2:00pm PT, AIDA Room

2FA Implementation Best Practices

Josh Staples Twilio, Senior Sales Engineer

Lucas Vidal Twilio, Engineering Manager

AI and Authentic Comms

October 18, 2:00pm PT, Jarvis Room

Machine Learning Fairness

Emily Pries Lyft, Teaching Engineer

All Things Connected - The IoT Track

October 18, 2:00pm PT, WALL-E Room

Connect Every Thing

Evan Cummack Twilio, Principal Product Manager

Special Afternoon Keynote

October 18, 2:00pm PT, Eve Room

Keeping Your Brand Relevant with Tony Hawk

Tony Hawk 

Theater Presentations

October 18, 2:00pm PT, Theater Room

Fundamentals of Great CX Attribute Routing

Scott Harris Twilio, Contact Center Solutions Architect

Theater Presentations

October 18, 2:30pm PT, Theater Room

Top 11 Ways to Harden Your Twilio Account

Brandon Sherman Twilio, Senior Cloud Security Engineer

Trea Kines Twilio, Security Automation Engineer

Digital Transformation

October 18, 3:00pm PT, Maeve Room

Reimagining AI for Digital Leaders

Amit Shah 1-800-Flowers.com, Chief Marketing Officer

Twilio Products 101

October 18, 3:00pm PT, WALL-E Room

What Can You Do With Programmable Wireless

Vanessa Thompson Twilio, Director of Customer Demand and Ecosystems for IoT

Jon Davis Twilio, Sales Engineer

Twilio for Experts

October 18, 3:00pm PT, AIDA Room

How the Super Network Solves SMS Issues at Scale

Lee Humby Twilio, Sr. Product Manager

Front End Foundations

October 18, 3:00pm PT, Jarvis Room

Expanding Access to Social Services Using Data and Dynamic Communications

Ginger Zielinskie Benefits Data Trust, President & CEO

Ravindar Gujral Benefits Data Trust, CTO

All Things Connected - The IoT Track

October 18, 3:00pm PT, Eve Room

Enabling Massive IoT through Narrowband

Jeff Ahmet T-Mobile, Principal Engineer

Balaji Sridharan T-Mobile, VP IoT & M2M

Theater Presentations

October 18, 3:00pm PT, Theater Room

Deploy Twilio Powered Communications with an SI Partner

Lantre Barr Blacc Spot Media, Founder & CEO

Theater Presentations

October 18, 3:30pm PT, Theater Room

How to use Twilio Studio for customer engagement

Nupur Bhade Twilio, Product Marketing Manager

Digital Transformation

October 18, 4:30pm PT, Maeve Room

Delight Future Customers with Outbound Marketing

Guillaume Cabane Drift, VP of Growth

Digital Transformation

October 18, 4:30pm PT, AIDA Room

Driving Effective Digital User Engagement

Kadir Rathnavelu Amazon Pinpoint, Senior Product Manager

AI and Authentic Comms

October 18, 4:30pm PT, Jarvis Room

AI, ChatBots, and Cloud Solutions to Stop Human Trafficking

Robert Beiser Seattle Against Slavery, Executive Director

Peter A. Microsoft, Software Engineer II

All Things Connected - The IoT Track

October 18, 4:30pm PT, WALL-E Room

Eatabit uses Twilio Programmable Wireless to Keep Hungry People Happy

Greg Oleksiak Eatabit, CTO

Digital Transformation

October 18, 5:15pm PT, Maeve Room

Customer showcase: How Spirit Airlines delivers "More Go" with Twilio

Christopher Murley Spirit Airlines, Senior System Engineer

Juan Echeverry Spirit Airlines, IT Operations Center Manager

Twilio for Experts

October 18, 5:15pm PT, AIDA Room

Setting the World in Motion with In-App Calls

Gagan Mac Uber, Product Manager

Anwaya Aras Uber, Software Engineer

AI and Authentic Comms

October 18, 5:15pm PT, Jarvis Room

Lessons Learned from 1,000 Bots

Chloe Condon Sentry, Developer Evangelist

Bear Douglas Slack, Developer Advocacy Lead

All Things Connected - The IoT Track

October 18, 5:15pm PT, WALL-E Room

Home Automation Enterprise Style

Karen Sun Dwelo, Chief Architect

Twilio for Experts

October 18, 6:00pm PT, AIDA Room

Setting Your Users Up for Success With Twilio Video

Jacinda Shelly Doctor on Demand, CTO

Bryan Wokich Doctor On Demand, Senior Web Developer

AI and Authentic Comms

October 18, 6:00pm PT, Jarvis Room

The Hard Fought Battle of Production Machine Learning

Sam Phippen DigitalOcean, Senior Engineer

All Things Connected - The IoT Track

October 18, 6:00pm PT, WALL-E Room

Augmented Reality Interfaces for the Internet of Things

Yosun Chang AReality3D Permute.xyz, Hacker in Residence