SESSIONS

Learn from the experts in 120 breakout sessions hosted by Twilio employees & expert members of the community on areas including Mobile, Security, Machine Learning & AI, IoT and Serverless Infrastructure.

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Digital Transformation

October 18, 2:00pm PT, Maeve Room

10 Things Every Company Should Know About Machine Learning

Ahmad Khan Amazon Web Services, Senior Solution Architect

Twilio for Experts

October 18, 2:00pm PT, Jarvis Room

2FA Implementation Best Practices

Josh Staples Twilio, Senior Sales Engineer

Lucas Vidal Twilio, Engineering Manager

New Products

October 17, 4:30pm PT, Jarvis Room

AI for Colossal Cave Adventure

Christopher Swenson Twilio, Principal Engineer

Contact Center

October 17, 6:00pm PT, Maeve Room

AI for the Customer Interaction Lifecycle

Chris Kendall Twilio, Solutions Architect Technical PM

Fabio Cardenas Sundown AI, President

Adam Champy Google, Senior Product Manager

AI and Authentic Comms

October 18, 4:30pm PT, AIDA Room

AI, ChatBots, and Cloud Solutions to Stop Human Trafficking

Robert Beiser Seattle Against Slavery, Executive Director

Peter A. Microsoft, Software Engineer II

All Things Connected - The IoT Track

October 18, 6:00pm PT, WALL-E Room

Augmented Reality Interfaces for the Internet of Things

Yosun Chang AReality3D Permute.xyz, Hacker in Residence

New Products

October 17, 2:00pm PT, Jarvis Room

Building Bots with Twilio Studio

Clément Sauvage MadeByClem, Founder & CEO

Tristan Sokol Square, Developer Evangelist

Serena Wales Twilio, Senior Software Engineer

Twilio Products 101

October 17, 6:00pm PT, Bishop Room

Building Phone Verification at Scale

Dan Killmer Twilio, Sales Engineering Manager

Contact Center

October 17, 1:00pm PT, Maeve Room

Building your Cloud Contact Center using Twilio Flex

Al Cook Twilio, Head of Twilio Flex

All Things Connected - The IoT Track

October 18, 2:00pm PT, WALL-E Room

Connect Every Thing

Evan Cummack Twilio, Principal Product Manager

Contact Center

October 17, 4:30pm PT, Maeve Room

Creating a Human-Centric Agent UI on Twilio Flex

Patrick Kolencherry Twilio, Senior Product Marketing Manager

Tanya Mihnovits Twilio, Programmable Applications Product Manager

Hando Tint Twilio, Programmable UI Sr. Software Engineer

Digital Transformation

October 17, 3:00pm PT, Eve Room

Customer showcase: How Spirit Airlines delivers "More Go" with Twilio

Christopher Murley Spirit Airlines, Senior System Engineer

Digital Transformation

October 18, 4:30pm PT, Maeve Room

Delight Future Customers with Outbound Marketing

Digital Transformation

October 18, 3:00pm PT, Maeve Room

Designing a Disruptive Product Leveraging AI and Machine Learning

Building in the Twilio Ecosystem

October 17, 2:00pm PT, B.R.A.I.N. Room

Digital Ethics and Privacy: Moving Beyond Compliance

All Things Connected - The IoT Track

October 18, 4:30pm PT, WALL-E Room

Eatabit uses Twilio Programmable Wireless to Keep Hungry People Happy

Greg Oleksiak Eatabit, CTO

Digital Transformation

October 18, 4:30pm PT, Eve Room

Enabling Massive IoT through Narrowband

Dave Mayo T-Mobile, Senior Vice President

AI and Authentic Comms

October 17, 1:00pm PT, Data Room

End to End ML with Kubeflow: Scaling with Big & Tiny Data (+ deep learning of course)

Holden Karau Google, Open Source Big Data Developer Advocate

AI and Authentic Comms

October 18, 3:00pm PT, AIDA Room

Expanding Access to Social Services Using Data and Dynamic Communications

Ginger Zielinskie Benefits Data Trust, President & CEO

Ravindar Gujral Benefits Data Trust, CTO

Digital Transformation

October 17, 1:00pm PT, Eve Room

Fighting the Talent War to Achieve Digital Transformation Goals

Digital Transformation

October 18, 6:00pm PT, Maeve Room

Fixing Government Services with Communication

Minnie Ingersoll Code for America, COO

Building in the Twilio Ecosystem

October 17, 5:15pm PT, Data Room

Functional and Performance Smoke API tests under 5 Minutes

Deniss Locmelis TestdevLab, Lead Software Quality Engineer

All Things Connected - The IoT Track

October 18, 5:15pm PT, WALL-E Room

Home Automation Enterprise Style

Karen Sun Dwelo, Chief Architect

Twilio for Experts

October 17, 2:00pm PT, AIDA Room

How Fraudsters Can Abuse Your Voice App and What You Can Do About It

Stephen Wai Twilio, Product Manager

Tim Beyers Twilio, Senior Product Manager

Front End Foundations

October 17, 3:00pm PT, C3PO Room

How Javascript Got Its Groove Back: New Features of Javascript and Why You'll Want to Use Them

Ricky Holtz Twilio, Sales Engineer

Digital Transformation

October 18, 1:00pm PT, Maeve Room

How Systems Thinking and Coaching Affects CX

Jaime Gilliam-Swartz Lyft, Director, Voice of Customer

Twilio for Experts

October 17, 6:00pm PT, AIDA Room

How the Super Network Solves SMS Issues at Scale

Lee Humby Twilio, Sr. Product Manager

Twilio for Experts

October 18, 1:00pm PT, Jarvis Room

How to Authenticate Callers and Prevent Social Engineering Attacks Using Twilio Flex

Simon Thorpe Twilio, Director, Product Marketing

Julian Cantillo Twilio, Software Engineer

Twilio for Experts

October 17, 2:00pm PT, WALL-E Room

How to Build the Best Video Experience into your Software

Aemen Hussain dscout, Product Manager

Digital Transformation

October 17, 6:00pm PT, Eve Room

How to Reinvent Yourself as an Innovator with Your CX and Customer Comms

Twilio for Experts

October 17, 5:15pm PT, AIDA Room

How we built our Super Network

Doug Gardner Twilio, VP of Global Carrier Relations

New Products

October 17, 1:00pm PT, Jarvis Room

Intelligent Assistants in Real World

Nico Acosta Twilio, Director of Product and Engineering

All Things Connected - The IoT Track

October 18, 1:00pm PT, WALL-E Room

Introducing the Twilio Super SIM

Andrew Jordan Twilio, Senior Product Manager

Twilio for Experts

October 18, 6:00pm PT, Jarvis Room

Leaders Panel: Using Voice as a Channel for Customer Engagement

Jeroen Visser ING, Platform Architect

William Syms Momentum Travel, Product Owner

Eric Brassard Momentum Travel, CSO

Eugene Kovnatsky Centerfield, CTO

AI and Authentic Comms

October 18, 5:15pm PT, AIDA Room

Lessons Learned from 1,000 Bots

Chloe Condon Sentry, Developer Evangelist

Bear Douglas Slack, Developer Advocacy Lead

AI and Authentic Comms

October 18, 2:00pm PT, AIDA Room

Machine Learning Fairness

Emily Pries Lyft, Teaching Engineer

New Products

October 17, 5:15pm PT, Jarvis Room

Machine Learning: Research to Production

Karthik Halukurike Twilio, Lead Engineer

New Products

October 17, 3:00pm PT, Jarvis Room

Masked Communications At Grubhub

Elisa Bellagamba Twilio, Product Manager

Samuel Raghunath GrubHub, Senior Software Engineer

Akhil Karanth GrubHub, Senior Software Engineer

Front End Foundations

October 17, 1:00pm PT, C3PO Room

Open Source Opens Doors: How Veterans use Javascript

Jerome Hardaway Vets Who Code, Founder & Executive Director

Twilio for Experts

October 17, 4:30pm PT, WALL-E Room

Rethinking Virtual Learning: How F5 Built an Immersive Technical Training Platform with Twilio Video

Codi Fiman F5 Networks, Software Engineer

Twilio for Experts

October 17, 4:30pm PT, AIDA Room

SMS at Scale: Features & Face Palms

Matthew Holford DoSomething.org, CTO

Twilio for Experts

October 17, 3:00pm PT, AIDA Room

Save the day with Voice Insights: Identify and Respond to Call Issues

Michael Carpenter Twilio, Product Manager

Scott Haines Twilio, Principal Software Engineer

Twilio Products 101

October 17, 5:15pm PT, Bishop Room

Scaling Multilingual Conversations for More Equitable Education

Heejae Lim TalkingPoints, Founder and CEO

Digital Transformation

October 17, 5:15pm PT, Eve Room

Scaling the Customer Center Alongside the Business

New Products

October 18, 3:00pm PT, Jarvis Room

Serving users > Using servers : How we built the Twilio API for WhatsApp for simple and reliable WhatsApp Business Messaging

Julie Laver Twilio, Software Engineer

Brett Meyer Twilio, Senior Software Engineer

Twilio for Experts

October 17, 5:15pm PT, WALL-E Room

Setting Your Users Up for Success With Twilio Video

Jacinda Shelly Doctor on Demand, CTO

Twilio for Experts

October 17, 1:00pm PT, AIDA Room

Special Announcement from the Twilio Programmable Voice Team

Kris Gutta Twilio, Senior Product Manager

Contact Center

October 17, 5:15pm PT, Maeve Room

Strategies for Migrating an On-Premise Contact Center to Twilio Flex

Mladen Milanovic Presidio, Sr. Director of Engineering

AI and Authentic Comms

October 18, 1:00pm PT, AIDA Room

Technology Against Fear and Deportation

Alicia Nieves Streetwide, Co-founder & Project Lead

Fred Diego 

Twilio Products 101

October 17, 4:30pm PT, Bishop Room

The Future of Communicating with Congress

Seamus Kraft The OpenGov Foundation, Founder and Executive Director

Aaron Ogle The OpenGov Foundation, Director of Product

AI and Authentic Comms

October 18, 6:00pm PT, AIDA Room

The Hard Fought Battle of Production Machine Learning

Sam Phippen DigitalOcean, Senior Engineer

Twilio for Experts

October 18, 5:15pm PT, Jarvis Room

The Power of In-App Communications

Gagan Mac Uber, Product Manager

Contact Center

October 17, 3:00pm PT, Maeve Room

Three Approaches for Integrating Your CRM into Twilio Flex

Abhijit Mehta Twilio, Solutions Architect

Grace Miller Scorpion, VP of Product

Chris Jenkins Scorpion, VP of Systems Development

Anthony Uliano AMC Technology, LLC, Founder/CTO

Digital Transformation

October 17, 2:00pm PT, Eve Room

Transforming Enterprise Customer Engagement Through Partnerships

Ron Huddleston Twilio, CPO

Building in the Twilio Ecosystem

October 17, 4:30pm PT, B.R.A.I.N. Room

Twilio for Call Tracking

Building in the Twilio Ecosystem

October 17, 5:15pm PT, B.R.A.I.N. Room

Twilio for Marketing

Nupur Bhade Twilio, Product Marketing Manager

Ankita Bhosle Twilio, Sales Engineer

Building in the Twilio Ecosystem

October 17, 6:00pm PT, B.R.A.I.N. Room

Twilio for Salesforce

Charlie Weems Twilio, Partnership Engineer

Front End Foundations

October 17, 2:00pm PT, C3PO Room

TypeScript: State of the Union

James Henry Nrwl, Senior Engineer

Front End Foundations

October 17, 6:00pm PT,

Understanding Today's CSS with Algorithms

Lara Schenck Penske Media Corporation, Design Engineer

Digital Transformation

October 18, 5:15pm PT,

Unlock The Hidden Value Of Chatbots For Your Customer Service Strategy

Contact Center

October 17, 2:00pm PT, Maeve Room

Using TaskRouter with Twilio Flex

Tyler Cole Twilio, Engineering Manager

Wanjun Li Twilio, TaskRouter Software Engineer

Digital Transformation

October 17, 4:30pm PT, Maeve Room

Voice as the Interface (for edge devices)

Jesse Robbins Orion Labs, CEO

All Things Connected - The IoT Track

October 18, 1:00pm PT, Maeve Room

Voice as the Interface (for edge devices)

Jesse Robbins Orion Labs, CEO

Twilio Products 101

October 17, 1:00pm PT, Bishop Room

What Can You Do With Programmable Messaging

Peter Tan Twilio, Product Manager

Pranav Deshpande Twilio, Product Marketing Manager

Twilio Products 101

October 18, 3:00pm PT, WALL-E Room

What Can You Do With Programmable Wireless

Vanessa Thompson Twilio, Director of Customer Demand and Ecosystems for IoT

Jon Davis Twilio, Sales Engineer

Building in the Twilio Ecosystem

October 17, 1:00pm PT, B.R.A.I.N. Room

What Trust means to Twilio

Nils Puhlmann Twilio, Chief Trust and Security Officer

Twilio Products 101

October 17, 2:00pm PT, Bishop Room

What You Can Do With Programmable Video

Justin Pirie Twilio, Senior Product Marketing Manager

Kedar Toraskar Twilio, Product Manager

Twilio Products 101

October 17, 3:00pm PT, Bishop Room

What You Can Do With Programmable Voice

Jake Kanter Twilio, Sr. Product Manager

Kevin Krier Twilio, Sales Engineering Manager

Twilio for Experts

October 17, 1:00pm PT, WALL-E Room

What's Next for Twilio Video

Justin Pirie Twilio, Senior Product Marketing Manager

Kedar Toraskar Twilio, Product Manager

Luis Lopez Twilio, Principal Real Time Communications Strategist