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Build a future-proof contact center that puts customers first

Wednesday, October 20 - 12:00 PM to 12:45 PM PST

About the session

The contact center market is evolving. However, we still find organizations stuck in the past— and dependent on technology that limits what they’re able to offer customers and holds their business back. This session will cover why and how you should step into the age. We’ll discuss: Common problems organizations are facing today; How you can create powerful business differentiators through flexibility and innovation; How we are pioneering contact center personalization, driven by CDP, EIP, Frontline, and IoT.

Speakers

Tammy Ben-David

Tammy Ben-David

Contact Center Solutions Engineer

Twilio

Karla Nussbaumer

Karla Nussbaumer

Head of Technical Marketing

Twilio

Ryan Manis

Ryan Manis

Chief Operating Officer

ROYDAN Enterprises Ltd.