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Product Deep Dives

Product deep dives

The power of audio transcriptions: ING unlocks the value of conversations

Wednesday, October 20 - 7:00 AM to 7:15 AM PST

About the session

In this session, we will walk you through transcriptions and how you can use them to tap into a treasure trove of customer engagement data. We’ll cover common use cases and introduce new transcription capabilities coming soon.

We’ll be joined by long time customer, ING, to spotlight how they’re using Twilio APIs and transcriptions to improve their customer experience and achieve operational excellence.

Speakers

Andy O'Dower

Andy O'Dower

Head of Product, Programmable Voice

Twilio