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Product Deep Dives

Next generation of customer engagement

How pharmacies can drive personalized patient engagement at scale

Wednesday, October 20 - 8:00 AM to 8:15 AM PST

About the session

Curious about how conversational IVR can be leveraged to support and connect multiple pharmacies to customers?

In this session, we'll discuss how Twilio customer Omnicell operated hosted IVR systems for over 20K pharmacies using the Twilio platform. We'll also showcase how they are working on building a fully conversational IVR solution for inbound calls, outbound SMS, and voice calls for prescription reminders and medication adherence.

Speakers

Kimberly Howland

Kimberly Howland

Vice President, Product & Engineering

EnlivenHealth, an Omnicell Innovation