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Product Deep Dives

Next generation of customer engagement

Omnichannel customer delight in logistics

Thursday, October 21 - 8:30 AM to 8:45 AM PDT

About the session

Learn how Estes Forwarding Worldwide progressed on their digital transformation journey. From publishing APIs for use by large retail customers, to implementing an omnichannel communication strategy, they were able to reduce inbound call volume by 22% during a time when shipment volumes increased 18%.


Miles Phillips

Miles Phillips

Sr. Director, Twilio Partnership


Maddie Koerber

Maddie Koerber

Senior Manager, IT Projects

Estes Forwarding Worldwide