Contact Center

October 17, 2:15pm PT, Maeve Room

Using TaskRouter with Twilio Flex

If the Programmable UI is the face of Flex, TaskRouter is its brain. Mastering TaskRouter is essential to building your contact center on top of Twilio Flex. During this session, we will cover how TaskRouter works, how to build a couple of common workflows, and give you some tips and tricks on building efficient workflows. We will also cover a set exciting new features that simplify a few common contact center actions.

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Wanjun Li

Twilio
TaskRouter Software Engineer

Wanjun Li is a Software Engineer at Twilio working on both TaskRouter and Twilio Flex. While at Twilio, Wanjun has worked on the new TaskRouter JS SDKs and various Flex backend services.

Check out all of our other speakers.