Contact Center

October 17, 3:15pm PT, Maeve Room

Three Approaches for Integrating Your CRM into Twilio Flex

Twilio Flex was built to integrate with any CRM — custom or off-the-shelf, on-premise or in-cloud. We'll show you three different approaches to integrating your CRM into Twilio Flex. Specifically, we'll cover: - Flex's built-in CRM Integration with Salesforce - Integrating Flex with a non-natively supported CRM - Pulling in a completely custom CRM into Twilio Flex

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Chris Jenkins

VP of Systems Development

Chris Jenkins is the VP of Engineering at Scorpion, a company focused on the evolution of digital marketing software for SMBs. When he's not architecting next-generation digital marketing solutions, he enjoys traveling with his wife, eating spicy cheese, and playing with his dog Bagel.

Abhijit Mehta


Solutions Architect

Abhijit Mehta is the Product Manager for Twilio Flex's Integrations and was a long-time Solutions Architect who worked with many of Twilio's European customers.

Grace Miller

VP of Product

Grace Miller is the VP of Product at Scorpion, a company focused on the evolution of digital marketing software for SMBs. She has worked in the digital marketing space for the last 12 years, and she is passionate about bringing solutions to market that help small businesses bring the online and offline world together in meaningful ways.

Anthony Uliano


AMC Technology, LLC

Anthony X. Uliano, Founder / CTO of AMC Technology.  I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995.  I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration.   I split my time in Richmond VA and Bar Harbor Maine, where I live with my wife and 3 children.  When I’m not running AMC, I’m an avid film buff and volunteer at several non-profits.

Check out all of our other speakers.