October 17, 1:15pm PT, AIDA Room
Most Bot and Assistant projects never reach the real world. There's a lot of PoC's started, but few actually make it. Join this session to learn the secrets to launch omnichannel bots and assistants and learn about the framework to build, roll-out and scale them in the real world.
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Director of Product and Engineering
Nico Acosta is a director of Product and Engineering for Understand, Twilio's Conversational AI platform. Prior to Twilio, Nico was an entrepreneur in the mobile space. Nico has lived in Bogota, London, Chicago, and currently lives in San Francisco. He holds a degree in Computer Science from La Universidad de Los Andes and an MBA from Kellogg.
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