Twilio for Experts

October 17, 2:15pm PT, WALL-E Room

Leaders Panel: Using Voice as a Channel for Customer Engagement

Voice continues to be a powerful channel for driving customer engagement. Regardless of whether a customer is calling into a support contact center or an advertised phone number on a web page, businesses that can provide an intelligent, intuitive voice experience for both customers and agents are driving real business value and seperating themselves from their compeitors. In this talk you will hear how a multinational financial institution (ING Bank), a fully integrated, end to end marketing and sales platform (Centerfield), and a leader in the online travel space (Momentum Travel) are using technology to change their respective industries by building solutions with Programmable Voice.

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Eugene Kovnatsky


Eugene Kovnatsky is a technology professional with over 20 years of experience both as an executive and individual contributor. At Centerfield, he serves as Chief Technology Officer responsible for company technology vision and strategy as well as all aspects of product development and support. Prior to Centerfield, Eugene held senior leadership roles at inMarket, NBC Universal, and Dex Media overseeing product development efforts across multiple geo-distributed teams working on high impact, large scale projects and initiatives. Eugene holds Master’s degree in Computer Science from Peter the Great St.Petersburg Polytechnic University

William Syms

Momentum Travel
Product Owner

William Syms is a Product Manager from Montreal with a bachelor’s degree in Computer Software Engineering from École de Technologie Supérieure. He works at Momentum Travel, also known as FlightHub and JustFly, where he's leading a project which aims at building the next generation of call centre by leveraging modern technologies.

Jeroen Visser

Platform Architect

IT architect for ING with experience in various domain, from channels and CRM to API platforms and infrastructure patterns. Since 2 years working with the Twilio products on one of the first global initiatives within ING, as platform architect and product owner of one of the teams. In my spare time I like to travel, with a bias for jungle and desolate hikes.

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