October 18, 5:15pm PT, Maeve Room
Guest Experience is a top priority at Spirit Airlines, and the end-user experience should be no different. By automating some of the most redundant tasks in the end-user experience, Spirit was able to significantly reduce the time end-users spend on the phone with IT. By leveraging Twilio Studio, this simple improvement not only enables end-users to get working faster, it also allows end-users to spend more time focusing on giving customers a better Guest Experience experience when traveling with Spirit Airlines.
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IT Operations Center Manager
Juan has over 15 years in the industry working for Major Corporations. He began his career at Compaq and developed his skills at HP, BellSouth, AT&T and most recently Carnival Corporation, where he was instrumental in the consolidation of the Global Infrastructure Services across the various Carnival Corporation brands. He has been with Spirit airlines close to 2 years where he has implemented a 24x7 IT operations center to support all production systems and business services, and has also expanded the ServiceNow Adoption to include Incident management, change management, orchestration, ITBM, discovery and business service mapping.
Senior System Engineer
Chris has over 7 years in the Information Technology industry working in various different Engineering and Security roles, most recently as a ServiceNow Architect and Developer. He has been with Spirit for close to two years where he has worked to implement Monitoring and Automation in order to create “Self-Healing” systems as well as offer Spirit Team Members “Self-Service” options for IT-related functions.
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