How Standard Chartered Bank Transforms Real-Time Customer Engagement at Global Scale
Alan Chiew, Head of Technology at Standard Chartered Bank, discusses moving from legacy infrastructure to the cloud, transforming real-time customer engagement by leveraging digital channels, and enabling digital innovation in a globally regulated industry like financial services. Note: This session will air a second time for our Asia, Pacific and Japan audience on October 2 at 10:30am SGT.
Ticket Type:
SIGNAL All Access
Paid (All-Access)
CxOs and Founders
Line of Business Leaders
Product Managers
Technical Leaders
Best Practices
Customer Stories
Industry Trends
Use Case
Intermediate (201)
Customer Story
Digital Transformation Use Case
Building with Twilio Channels
Talk - 15 min
Alan Chiew

Executive Director and head of Technology (Digital Channels) at Standard Chartered Bank

Alan Chiew has been working in technology for more than 15 years, with a decade in the digital banking space. He oversaw the development, launch and meteoric success of Lloyds’ mobile banking app. Today, he leads a global team to build and run digital services across Standard Chartered's 30 retail markets in Asia, the Middle East and Africa. He is a vocal champion of agile and digital transformation across the organisation, helping to instill new ways of working that will ensure the bank is truly ‘Here for Good.’

Su-Ren Neo

Senior Director of Marketing, Asia Pacific and Japan at Twilio

Su-Ren Neo leads Marketing for Twilio in the Asia Pacific and Japan region, where she and her team are responsible for driving Twilio’s marketing and brand strategy. She brings over 20 years of experience in leading integrated marketing and brand development across Technology, Financial Services, and Telecommunications industries in global and regional capacities based in Asia and North America. Prior to Twilio, she drove marketing strategy with companies including HSBC, Credit Suisse, United Overseas Bank (UOB), Sony, Qualcomm and SingTel.