Elastic SIP Trunking: IBM Watson Assistant & Twilio SIP Trunking Deliver Fast COVID-19 Response for Customers
The COVID-19 pandemic has disrupted normal operations for businesses and organizations across the globe. This has been especially true for call centers. As mandatory lockdowns went into place earlier this year, call centers experienced unprecedented volume while simultaneously struggling to equip agents in working from home. This perfect storm of historic call volume combined with a shadow staff of agents led many businesses to realize they needed to find a sustainable strategy for dealing with call center spikes in a way that still provides a positive customer experience. In this session, we'll discuss how some businesses successfully navigated this challenge by relying on Watson Assistant and Twilio SIP Trunking. These companies were able to rapidly create AI-enabled conversational experiences through both voice and digital channels. We will highlight these successful use cases and discuss some of the patterns you can leverage to do the same.
Ticket Type:
SIGNAL All Access
Paid (All-Access)
Business Developers
CxOs and Founders
Developers and Engineers
Line of Business Leaders
Product Managers
Sales and Customer Support
Solutions Architect
Technical Leaders
Talk to Experts
Intro (101)
SIP Trunking
The New Normal
Building with Twilio Channels
On Demand
Annie Benitez Pelaez

Elastic SIP Trunking, General Manager at Twilio

Annie is a technology leader creating the next generation IP communication services in the cloud that enterprises need for their network transformation. Annie is the General Manager of the Elastic SIP Trunking Business. She has a reputation of "Getting things done!" by (1) effectively working with cross-functional teams, (2) having a strong understanding of the Business, and (3) being an effective team builder. A multicultural leader that strongly believes in forming diverse teams with the perfect balance between Technology & Business, with a MS EE-Stanford & MBA-London Business School.

Ryan D. Ashby

GTM Offering Manager at IBM

Ryan is the Go-to-Market Offering Manager for Watson Assistant and Watson Assistant for Voice. He's responsible for driving the product commercialization strategy and working with clients to help them leverage AI to solve critical business challenges in the customer and employee care space.