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Product Deep Dives

Business value with Twilio

The most successful companies in the world are fueled by amazing customer experiences. These sessions will showcase innovative customer engagements built by developers. You'll learn how to leverage Twilio to optimize revenue channels, decrease costs, and manage risks.

Sessions

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Paid
Product Deep DivesBusiness value with Twilio

Unlocking new business opportunities with WhatsApp

October 20 - 7:00-7:30 AM PDT
Jameel Allyman

Jameel Allyman

Senior Data Engineer

Zipabout

Dennis Chu

Dennis Chu

Staff, Product Manager

Twilio

Paid
Product Deep DivesBusiness value with Twilio

How Spotify balances the art and science of email

October 20 - 7:30-7:45 AM PDT
Matt Gioe

Matt Gioe

Engineering Manager

Spotify

Free
Product Deep DivesBusiness value with Twilio

Revolutionizing eCommerce packaging with sustainable design principles and IoT

October 20 - 7:30-7:45 AM PDT
Alexander Cotte

Alexander Cotte

CEO

LivingPackets AG

Free
Product Deep DivesBusiness value with Twilio

Automating IT help desk with self-service chatbot, WhatsApp API, and Twilio Flex

October 20 - 8:00-8:15 AM PDT
Purna Sanyal

Purna Sanyal

Senior Solution Architect

Amazon Web Service

Paid
Product Deep DivesBusiness value with Twilio

What's missing from your account security: Forward-thinking use cases for the risks you might miss

October 20 - 8:00-8:30 AM PDT
Daniel Killmer

Daniel Killmer

Senior Director, Account Security Sales

Twilio

Olivier Colinet

Olivier Colinet

CPTO

Paack SPV Investments SLU

Paid
Product Deep DivesBusiness value with Twilio

Friendly skies ahead for UC and contact center: Best practices to simplify migration to the cloud

October 20 - 4:00-4:30 PM PDT
Greg Zweig

Greg Zweig

Director, Solutions Marketing

Ribbon Communications

Arvind Rangarajan

Arvind Rangarajan

Principal Product Marketing Manager

Twilio

Free
Product Deep DivesBusiness value with Twilio

How Twilio Frontline enables stronger digital customer relationships

October 21 - 5:30-5:45 PM PDT
Hagit Merhavi

Hagit Merhavi

Director, Product Management

Twilio

Marc Devens

Marc Devens

Product Manager

Twilio

Paid
Product Deep DivesBusiness value with Twilio

Reimagining virtual with Twilio Video: A panel with industry leaders on why video innovation is built not bought

October 21 - 5:30-6:00 PM PDT
Gaurav Agarwal

Gaurav Agarwal

Head of Product, Video & Live

Twilio

David Ng

David Ng

Chief Strategy, Digital and Data Officer

AXA

Vipin Ravindran

Vipin Ravindran

VP of Engineering

Byjus FutureSchool (WhitehatJr)

Free
Product Deep DivesBusiness value with Twilio

How Yelp transformed their contact center during the pandemic

October 21 - 8:00-8:15 AM PDT
Gabriel Ramos

Gabriel Ramos

Engineering Director, Core Infrastructure

Yelp

Paid
Product Deep DivesBusiness value with Twilio

Building a new contact center when you've already got one: Why CarFinance247 moved to Twilio Flex... and maybe why you should too

October 21 - 8:30-8:45 AM PDT
Daniel Graham

Daniel Graham

CTO

CarFinance247

Free
Product Deep DivesBusiness value with Twilio

How an AI chatbot is supporting financial aid access: Meet Wyatt℠ by Benefits Data Trust

October 21 - 11:30-11:45 AM PDT
Julia Kosov

Julia Kosov

Outreach Analytics Manager

Benefits Data Trust

Neeta Sonalkar

Neeta Sonalkar

Director, Higher Education Innovation

Benefits Data Trust

Paid
Product Deep DivesBusiness value with Twilio

How PwC powers employee experiences with Twilio

October 21 - 11:30-11:45 AM PDT
andrew martin

andrew martin

Employee Experience Transformation

PwC

Paid
Product Deep DivesBusiness value with Twilio

Getting to the inbox: Best practices in an evolving email ecosystem

October 21 - 2:30-3:00 PM PDT
Sam Stinn-Shelley

Sam Stinn-Shelley

Deliverability Consultant

Twilio

Ashley Ortiz

Ashley Ortiz

Senior Email Deliverability Consultant

Twilio

Alexander Price

Alexander Price

Email Delivery Consultant

Twilio

Kiersti Esparza

Kiersti Esparza

Delivery Director, Deliverability Consulting Services

Twilio

Free
Product Deep DivesBusiness value with Twilio

Enabling hybrid workforces using Twilio & Oracle BYO-Carrier solutions

October 21 - 3:15-3:45 PM PDT
Robert McCulley

Robert McCulley

Product Specialist

Twilio

Marcos Penas

Marcos Penas

Strategic Alliances & Partnerships Sales Consultant

Oracle

Paid
Product Deep DivesBusiness value with Twilio

Customer engagement in the digital era

October 21 - 4:00-4:30 PM PDT
Daniel Rood

Daniel Rood

Head of Product Marketing

Gladly

Joe Ciuffo

Joe Ciuffo

Product Marketing

Gladly

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.

Trusted Experiences

Trusted experiences

Explore

Learn the best practices for building experiences that your customers can trust. Be more prepared to build reliable experiences that meet customer expectations, maintain privacy, and work in highly regulated industries.

Product Deep Dives

Product deep dives

Explore

Take your developer skills to the next level. Through intermediate and advanced product sessions, you'll be ready to implement more delightful customer experiences.

Product Deep Dives

Business value with Twilio

Explore

The most successful companies in the world are fueled by amazing customer experiences. These sessions will showcase innovative customer engagements built by developers. You'll learn how to leverage Twilio to optimize revenue channels, decrease costs, and manage risks.

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.