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Product Deep Dives

Next generation of customer engagement

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

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Paid
Product Deep DivesNext generation of customer engagement

How pharmacies can drive personalized patient engagement at scale

October 20 - 8:00-8:15 AM PDT
Kimberly Howland

Kimberly Howland

Vice President, Product & Engineering

EnlivenHealth / Omnicell

Free
Product Deep DivesNext generation of customer engagement

Future proofing your contact center: Calabrio for Twilio Flex

October 20 - 8:30-8:45 AM PDT
Ross Daniels

Ross Daniels

Chief Marketing Officer

Calabrio

Dave Hoekstra

Dave Hoekstra

Product Evangelist

Calabrio

Paid
Product Deep DivesNext generation of customer engagement

How Nubank is setting the standard for financial services with a digital first approach

October 20 - 9:00-9:30 AM PDT
Cristina Junqueira

Cristina Junqueira

Co-founder

Nubank

Raul Rincon

Raul Rincon

Regional Vice President, LATAM Sales

Twilio

Paid
Product Deep DivesNext generation of customer engagement

How AB InBev got 2M small businesses buzzing through a next generation B2B platform

October 20 - 11:30-11:45 AM PDT
Jason Lambert

Jason Lambert

SVP

BEES / AB InBev

Paid
Product Deep DivesNext generation of customer engagement

AI to support LGBTQ youth: A case study with The Trevor Project

October 20 - 11:30-12:00 PM PDT
Dan Fichter

Dan Fichter

Head of AI & Engineering

The Trevor Project

John Callery

John Callery

Vice President of Technology

The Trevor Project

Free
Product Deep DivesNext generation of customer engagement

Twilio Live: Deliver next generation customer engagement with live interactive streaming

October 20 - 1:00-1:30 PM PDT
Mercedes Pingarron

Mercedes Pingarron

Senior Engineering Manager

Twilio

Ander Telleria

Ander Telleria

Staff, Product Manager

Twilio

Tim Mendoza

Tim Mendoza

Staff Software Engineer

Twilio

Free
Product Deep DivesNext generation of customer engagement

Leaping the walled garden from digital to voice

October 20 - 3:30-3:45 PM PDT
Jeremy Starcher

Jeremy Starcher

VP Business Development

Virtual Hold Technology (CallPromise)

Jay Power

Jay Power

Head of Solution Architecture and Engineering

VHT

Free
Product Deep DivesNext generation of customer engagement

Why messaging is the next frontier for marketers

October 20 - 4:45-5:15 PM PDT
Soumya Srinagesh

Soumya Srinagesh

VP Messaging Exchange

Twilio

Bobby Mohr

Bobby Mohr

Director, Messaging Exchange - North & Latin America

Twilio

Paid
Product Deep DivesNext generation of customer engagement

How Vacasa achieved 3x more bookings: Delivering personalized customer engagement with Segment, SendGrid, and Twilio

October 21 - 5:30-6:00 PM PDT
Caleb Donegan

Caleb Donegan

VP, Digital

Vacasa

Free
Product Deep DivesNext generation of customer engagement

Digital transformation with Twilio during a global pandemic

October 21 - 8:30-8:45 PM PDT
Masumi Kawasaki

Masumi Kawasaki

CTO

Catal, inc.

Free
Product Deep DivesNext generation of customer engagement

Innovation with Twilio: Transforming office phone in Japan

October 21 - 9:00-9:30 PM PDT
Yasuhiro Kunimoto

Yasuhiro Kunimoto

Product Manager, Developer

Uluru Co., Ltd.

Hiroto Masaki

Hiroto Masaki

Product Marketing Manager

Twilio

Paid
Product Deep DivesNext generation of customer engagement

Driving vaccine adoption globally: How Save the Children built their full-funnel vaccination campaign

October 21 - 8:00-8:30 AM PDT
Mark Summer

Mark Summer

T4D Lead for Asia and Africa

Save The Children

Michal Filip Kowalik

Michal Filip Kowalik

Head of Twilio.org EMEA & Global Emerging markets

Twilio

Free
Product Deep DivesNext generation of customer engagement

Omnichannel customer delight in logistics

October 21 - 8:30-8:45 AM PDT
Miles Phillips

Miles Phillips

Sr. Director, Twilio Partnership

Terazo

Maddie Koerber

Maddie Koerber

Senior Manager, IT Projects

Estes Forwarding Worldwide

Free
Product Deep DivesNext generation of customer engagement

How FOX generates 376% more visitors with personalized content

October 21 - 8:30-9:00 AM PDT
Daryl Bowden

Daryl Bowden

Executive Vice President, Technology Platforms

Fox

Paid
Product Deep DivesNext generation of customer engagement

Building highly personalized experiences with Twilio Flex and Segment

October 21 - 9:00-9:30 AM PDT
Marcos Trazzini

Marcos Trazzini

SE Manager Brazil

Twilio

Paid
Product Deep DivesNext generation of customer engagement

A guide to mobile intelligence: Protect your users, build trust, and grow your business

October 21 - 11:30-11:45 AM PDT
Stephen Wai

Stephen Wai

Product Manager

Twilio

Free
Product Deep DivesNext generation of customer engagement

The last mile of customer interactions is broken: Solve it and everyone wins

October 21 - 2:30-2:45 PM PDT
Leo Ng

Leo Ng

Software Engineer

Airkit

Chuck Chung

Chuck Chung

IT Support Engineer

AutoReturn

Free
Product Deep DivesNext generation of customer engagement

How Giant Eagle increased subscriber activity and engagement

October 21 - 3:15-3:30 PM PDT
Magith Noohukhan

Magith Noohukhan

Evangelist

Braze

Katie Shire-Engleman

Katie Shire-Engleman

Vice President, Growth & Retention Marketing

Giant Eagle

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.

Trusted Experiences

Trusted experiences

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Learn the best practices for building experiences that your customers can trust. Be more prepared to build reliable experiences that meet customer expectations, maintain privacy, and work in highly regulated industries.

Product Deep Dives

Product deep dives

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Take your developer skills to the next level. Through intermediate and advanced product sessions, you'll be ready to implement more delightful customer experiences.

Product Deep Dives

Business value with Twilio

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The most successful companies in the world are fueled by amazing customer experiences. These sessions will showcase innovative customer engagements built by developers. You'll learn how to leverage Twilio to optimize revenue channels, decrease costs, and manage risks.

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.