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Product Deep Dives

Product deep dives

Take your developer skills to the next level. Through intermediate and advanced product sessions, you'll be ready to implement more delightful customer experiences.

Sessions

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Free
Product Deep DivesProduct deep dives

The power of transcriptions: ING unlocks the value of conversations

October 20 - 7:00-7:15 AM PDT
Theo Frieswijk

Theo Frieswijk

IT Area Lead bij ING

ING

Elles Ogink

Elles Ogink

Business Lead Global Assisted Platforms

ING

Andy O'Dower

Andy O'Dower

Head of Product, Voice

Twilio

Free
Product Deep DivesProduct deep dives

Sabio Airline: Dialogflow & Google contact center AI for Twilio Flex

October 20 - 7:30-7:45 AM PDT
Damian Kelly

Damian Kelly

SVP of Product Management

Sabio

Sam Morgan

Sam Morgan

Product Owner

Sabio Group

Paid
Product Deep DivesProduct deep dives

New product announcement from Twilio Flex

October 20 - 1:00-1:30 PM PDT
Elisa Bellagamba

Elisa Bellagamba

Principal Product Manager

Twilio

Aymen Naim

Aymen Naim

Product Manager

Twilio

Andrew Reback

Andrew Reback

Director, Global Safety & Support Technology

Lyft

Carolyn Buehler

Carolyn Buehler

UX Researcher

Lyft

Paid
Product Deep DivesProduct deep dives

Twilio Intelligence for Voice: Deep dive

October 20 - 1:00-1:30 PM PDT
Sahil Kumar

Sahil Kumar

Senior Manager, Product Management

Twilio

Jeroen Buis

Jeroen Buis

Director, Product Management

Twilio

Paid
Product Deep DivesProduct deep dives

Architecting SMS for mission-critical communication with DoorDash

October 20 - 4:45-5:15 PM PDT
Conor Meng

Conor Meng

Principal solutions engineer

Twilio

Jaclyn Backus

Jaclyn Backus

Team Lead, Solutions Engineer - Mid Market

Twilio

Akhila Polisetty

Akhila Polisetty

Software Engineer

Doordash

Paid
Product Deep DivesProduct deep dives

How to add custom channels into Flex

October 20 - 4:45-5:15 PM PDT
Toby Allen

Toby Allen

Solutions Architect

Twilio

Dylan Mazurek

Dylan Mazurek

Engineer

ANZ

Paid
Product Deep DivesProduct deep dives

The Internet of Humans: Real-time interaction with IoT

October 20 - 4:45-5:15 PM PDT
Ibraheem Khalifa

Ibraheem Khalifa

Director, Product: Integrations & Solutions

Relay

Brandon Smith

Brandon Smith

Senior Software Architect

Relay, Inc

Free
Product Deep DivesProduct deep dives

Twilio WebRTC Go

October 21 - 5:30-5:45 PM PDT
Sean Coleman

Sean Coleman

Product Manager

Twilio

Phil Nash

Phil Nash

Principal Developer Evangelist

Twilio

Free
Product Deep DivesProduct deep dives

How to use data to optimize your email performance

October 21 - 8:00-8:15 AM PDT
Madison Springgate

Madison Springgate

Product Marketing Manager

Twilio

Luke Martinez

Luke Martinez

Manager, Deliverability & Operations

Twilio

Paid
Product Deep DivesProduct deep dives

Superclass: Building Telehealth with Twilio

October 21 - 8:00-8:45 AM PDT
Ankit Gupta

Ankit Gupta

Principal Solutions Engineer - Healthcare/Life Sciences

Twilio

Free
Product Deep DivesProduct deep dives

Best practices for multichannel user verification: What's new and why it matters to your business

October 21 - 9:00-9:30 AM PDT
Tim Gu

Tim Gu

Product Manager

Twilio

Dominic Heyden

Dominic Heyden

CTO

nextmarkets

Paid
Product Deep DivesProduct deep dives

In the trenches of cellular IoT: three companies showcase how they use Twilio Super SIM

October 21 - 9:00-9:30 AM PDT
Chad Caswell

Chad Caswell

CEO

Zubie

Marc de Vos

Marc de Vos

Director

Bar Analytics

Matt Jackson

Matt Jackson

Product Manager

Twilio

Davis Lukens

Davis Lukens

VP of Product

Flock Safety

Free
Product Deep DivesProduct deep dives

Scaling rich, multi-channel messaging with Twilio Content API

October 21 - 2:30-2:45 PM PDT
Jess Seok

Jess Seok

Staff Product Manager

Twilio

Paid
Product Deep DivesProduct deep dives

How Allergan gave their customer experience a makeover: Building real-time, in-app personalization for cross-brand experiences

October 21 - 2:30-3:00 PM PDT
Christine Li

Christine Li

Dir MarTech

Allergan

Sherry Huang

Sherry Huang

Product Marketing Manager

Twilio

Paid
Product Deep DivesProduct deep dives

Using "Voice of the Product" data from IoT to up-level your contact center

October 21 - 3:15-3:30 PM PDT
Tobias Goebel

Tobias Goebel

Principal Product Marketing Manager, IoT

Twilio

Brian Mgrdichian

Brian Mgrdichian

Principal Solutions Engineer - IoT

Twilio

Paid
Product Deep DivesProduct deep dives

Takes 2 to tango: Use cases and phone numbers

October 21 - 4:00-4:30 PM PDT
Antonio Fernandez

Antonio Fernandez

Principal Solutions Architect

Twilio

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.

Trusted Experiences

Trusted experiences

Explore

Learn the best practices for building experiences that your customers can trust. Be more prepared to build reliable experiences that meet customer expectations, maintain privacy, and work in highly regulated industries.

Product Deep Dives

Product deep dives

Explore

Take your developer skills to the next level. Through intermediate and advanced product sessions, you'll be ready to implement more delightful customer experiences.

Product Deep Dives

Business value with Twilio

Explore

The most successful companies in the world are fueled by amazing customer experiences. These sessions will showcase innovative customer engagements built by developers. You'll learn how to leverage Twilio to optimize revenue channels, decrease costs, and manage risks.

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.