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Trusted Experiences

Trusted experiences

Learn the best practices for building experiences that your customers can trust. Be more prepared to build reliable experiences that meet customer expectations, maintain privacy, and work in highly regulated industries.

Sessions

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Free
Trusted ExperiencesTrusted experiences

How Natwest builds customer trust through a centralized messaging strategy

October 20 - 7:00-7:15 AM PST
Matthew Harwood

Matthew Harwood

Head of Messaging

Natwest Group

Free
Trusted ExperiencesTrusted experiences

Regional Twilio: Building trusted, compliant experiences across every corner of the globe

October 20 - 7:00-7:30 AM PST
Ryan Darbonne

Ryan Darbonne

Sr. Product Marketing Manager

Twilio

Lila Del Rosso

Lila Del Rosso

Technical Program Manager

Twilio

Alex Lowe

Alex Lowe

Sr. Manager, Product Management

Twilio

Humberto Reyes

Humberto Reyes

Sr. Manager, Product Management

Twilio

Free
Trusted ExperiencesTrusted experiences

Delivering global aid with Twilio Flex: Norwegian Refugee Council and Zing offer relief to thousands

October 20 - 8:00-8:30 AM PST
Chris Hoffman

Chris Hoffman

Global Project Manager

NRC

Julian Hucker

Julian Hucker

CEO

Zing Dev Limited

Free
Trusted ExperiencesTrusted experiences

Introducing Twilio Video Insights: Video usage and quality data at your fingertips

October 20 - 8:30-8:45 AM PST
Sean Coleman

Sean Coleman

Product Manager

Twilio

Bhargav Guntamadugu

Bhargav Guntamadugu

Staff Software Engineer

Twilio

Free
Trusted ExperiencesTrusted experiences

Data privacy planning in 2021: Adapting to the changing data privacy landscape

October 20 - 9:00-9:30 AM PST
Daniel Alvarez

Daniel Alvarez

Chief Product Officer

Quartz

Free
Trusted ExperiencesTrusted experiences

Why you should consider a new OTP solution

October 20 - 9:00-9:30 AM PST
Daniel Killmer

Daniel Killmer

Senior Director, Account Security Sales

Twilio

Alejandro Romo

Alejandro Romo

Product Manager

Bitso

Melissa Toledo

Melissa Toledo

Sales Manager, LATAM

Twilio

Free
Trusted ExperiencesTrusted experiences

Lessons from COVID for engaging communities: Healthcare leaders reimagine patient communications

October 20 - 11:30-12:00 PM PST
Randy Weinberger

Randy Weinberger

Partner Account Executive

Twilio

Dan Bazuin

Dan Bazuin

IS Director, Digital

Spectrum Health

Free
Trusted ExperiencesTrusted experiences

Improve your customer engagement rates with SHAKEN/STIR

October 20 - 3:30-3:45 PM PST
Quinn Hare

Quinn Hare

Product Manager

Twilio

Connor Runnels

Connor Runnels

Product Manager

Twilio

Free
Trusted ExperiencesTrusted experiences

Solving senior isolation with GrandPad and Twilio IoT

October 20 - 3:30-3:45 PM PST
Taylor Wolfe

Taylor Wolfe

Head of IoT Sales

Twilio

Scott Lien

Scott Lien

CEO

GrandPad

Free
Trusted ExperiencesTrusted experiences

Building for predictability at scale: How Twilio SendGrid sends billions of emails daily

October 21 - 11:30-11:45 AM PST
Devon Jones

Devon Jones

Principal Engineer II, Mail Pipeline at SendGrid

Twilio

Free
Trusted ExperiencesTrusted experiences

How to do the work one text at a time: Learnings from Dr. Akilah Cadet

October 21 - 11:30-11:45 AM PST
Akilah Cadet

Akilah Cadet

CEO and Founder

Change Cadet

Free
Trusted ExperiencesTrusted experiences

Protect your brand with email: DMARC and beyond

October 21 - 3:15-3:45 PM PST
Lucia Jimenez

Lucia Jimenez

Delivery and Operations Engineer

SendGrid

Free
Trusted ExperiencesTrusted experiences

What your company's DEI strategy is missing: YOU

October 21 - 3:15-3:45 PM PST
Katrina Honer

Katrina Honer

Program Specialist

Twilio

Zakiya Nashid

Zakiya Nashid

Recruitment Content Marketer

Twilio

Shawn Oates

Shawn Oates

Sr. Technical Program Manager

Twilio

Free
Trusted ExperiencesTrusted experiences

How we built a unified, inclusive design system to nurture Twilio's UX

October 21 - 4:00-4:30 PM PST
Aayush Iyer

Aayush Iyer

Senior Manager, Design Systems

Twilio

Jade Pennig

Jade Pennig

Engineering Manager, Paste Design System

Twilio

Free
Trusted ExperiencesTrusted experiences

The New Era of Business Messaging: Capitalizing on a Trusted Ecosystem with U.S. A2P 10DLC

October 21 - 4:00-4:30 PM PST
Amit Agarwal

Amit Agarwal

Sr Director, Product Management, Messaging

Twilio

Doug Garland

Doug Garland

Senior Vice President

Twilio

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.

Trusted Experiences

Trusted experiences

Explore

Learn the best practices for building experiences that your customers can trust. Be more prepared to build reliable experiences that meet customer expectations, maintain privacy, and work in highly regulated industries.

Product Deep Dives

Product deep dives

Explore

Take your developer skills to the next level. Through intermediate and advanced product sessions, you'll be ready to implement more delightful customer experiences.

Product Deep Dives

Business value with Twilio

Explore

The most successful companies in the world are fueled by amazing customer experiences. These sessions will showcase innovative customer engagements built by developers. You'll learn how to leverage Twilio to optimize revenue channels, decrease costs, and manage risks.

Product Deep Dives

Next generation of customer engagement

Explore

Customer engagement is the center of modern business. Learn from industry trends, predictions, and the next generation of product development to build the next generation of customer experiences.

Getting Started

Get started with Twilio

Explore

Get set up for success with Twilio. Learn all that Twilio has to offer in beginner-level sessions through customer stories and best practices.