Gain practical insights from these case studies where we showcase how Intelligence is truly revolutionising speed, scale, and operational efficiency - in the highly competitive financial sector.

Lendi Group, a leading Australian mortgage fintech, integrates Twilio Flex and WhatsApp to strengthen their omnichannel customer contact strategy, providing more flexibility and enhancing customer engagement. By evolving their virtual agent Polly and leveraging AI, Lendi is boosting appointment scheduling, improving conversion rates, and lowering acquisition costs through more efficient interactions.

Meanwhile, Driva, a fast-growing provider of car and personal loans, leverages AI-powered automation in its intelligent customer chatbot to optimise the loan application process. With plans to expand their use of AI across SMS, Email and Voice channels, Driva aims to enhance efficiency and customer experience even further.