ChatitiveCEO & Founder
Mike McMurray is CEO and Founder of intelligent conversational messaging company, Chatitive and has led the company since its spinout from Madrona Venture Labs in 2016. Chatitive’s intelligent conversational messaging platform helps businesses rewrite their playbook on company-customer interactions by creating a new, dynamic communication channel for mobile customers based on meaningful and purposeful conversations that lead to action - dramatically increasing loyalty, engagement, responsiveness and value. Innovative customers including large enterprise companies, fast-growing category leaders and emerging digital brands have sent tens of millions of messages using the Chatitive platform.
Mike has deep experience as a product, marketing and operations executive managing ecommerce businesses and delivering innovative mobile solutions to customers. Mike was most recently SVP of Marketing and Business Operations at mobile retail SaaS service provider Point Inside, and previously spent many years running free and paid consumer businesses as General Manager at RealNetworks.
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October 17, 2:15pm PT, Eve Room
The widespread popularity of smart speakers and mobile assistants has changed the way people relate to technology. Voice is emerging as a leading interface through which users interact with AI powered customer service and support technologies. Businesses are experimenting with how to leverage technologies like voice and message to create a more seamless customer experience when interacting with AI technologies. In this panel, you’ll hear from leaders in the AI powered assistant and customer experience space on best practices for building engaging customer experiences using AI.