Patrick Kolencherry

@kolencherry

TwilioSenior Product Marketing Manager

Patrick Kolencherry is a Sr. Product Marketing Manager working on Twilio Flex. Patrick ran a WebRTC startup prior to Twilio.

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Contact Center

October 17, 5:15pm PT, Maeve Room

Strategies for Migrating an Existing Contact Center to Twilio Flex

Migrating from an existing solution, whether on-premises or SaaS, to Twilio Flex can be difficult to cutover all at once. For many companies, a gradual migration may be preferable. We’ll cover how to approach incremental migration off of an existing contact center platform, with a deeper dive on how to do so with Cisco UCCE.