5x Salesforce Certified IT Professional Trailblazer with deep experience building and leading technology teams. Current title is VP of IT - CRM Applications for Camping World, Gander Outdoor and Good Sam. A communications geek holding an extra level HAM radio license with the call sign of W4XML. When not leading teams or building a communication system John can be found raising horses in Kentucky or exploring Walt Disney World or out on an RV trip.
Learn how Twilio provided Camping World's development team the platform they needed to not only improve communications with their customers via voice and SMS, but also increase rep productivity and Salesforce data quality by automating activity completion based on information gathered during the call or text message session.