Max is a product manager by trade. He has lead the product, UI & UX team at Homebell for over four years and in this capacity was responsible for implementing Twilio Flex as the first customer in continental Europe. He fell in love with the platform and went on to found the Flex-native Twilio partner c20y together with Daniel Maier. c20y is the leading Flex integration partner in Europe and received Gold status in 2020. Max has a background in political science and innovation management studies.
In our experience, small and medium-sized enterprises, particularly start-ups, are quick to recognize the many advantages that Flex as a programmable platform offers. However, these smaller companies often shy away, expecting lengthy and costly implementation projects. With a team of two product managers and two engineers, c20y has built a full-blown Flex project that replaced one of the major contact center SaaS providers within 19 working days and went live on the 20th day with 65 agents and later scaled to 400. Join us for this session as we share our learnings with regards to requirements gathering, features prioritization, project management, stakeholder management, sprint planning and roll-out strategy in order to take a Flex project live within weeks rather than months. Note: This session will air a second time for our Asia, Pacific and Japan audience on October 1 at 11:30am SGT.