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Caroline Shaffer

Sr. Customer Success Manager | Twilio

Caroline is a Senior Customer Success Manager at Twilio. She partners directly with Twilio and Twilio SendGrid customers as their trusted advisor and advocate. Her goal is to make sure that customers have a great experience on the platform while maximizing the value they receive from Twilio. Her favorite part of working with customers is strategizing to build solutions that help take customer engagement to the next level. Outside of work, Caroline enjoys hiking, live music, and dance parties with her two young daughters.

Caroline's Sessions

September 30
Ticket type:
SIGNAL All-Access
Creative Email Engagement Solutions with Spotify and Glassdoor

Learn how you can up-level your communication strategy from innovative product owners at Spotify and Glassdoor. See how these businesses creatively solved customer problems and improved customer engagement with Twilio SendGrid's Email API. Note: This session will air a second time for our Asia, Pacific and Japan audience on October 1 at 10:30am SGT.

Paid (All-Access)
CxOs and Founders
Line of Business Leaders
Product Managers
Technical Leaders
Best Practices
Customer Stories
Talk to Experts
Use Case
Intermediate (201)
Email API
Best Practices
Customer Story
Building with Twilio Channels