With a deep rooted passion for all things software, Carl helps transform the customer service experience from end to end. Wearing many hats over his career from being a support agent to managing large R&D teams, Carl has helped transform the contact center experience from every angle. Today, he helps other organizations and teams build the customer service experiences of their dreams.
Welcome to Superclass, a session designed specifically for Twilio developers! We’ll kick off day one showing you the key functionalities and breadth of the Twilio API, then share resources so you can practice yourself throughout the day. During day one we’ll cover Media Streams and Twilio Voice API, getting started with Twilio SendGrid Email API, intelligent IVRs with Twilio Autopilot, and an overview of the Twilio CLI. Plus a demo from our sponsor, Wix Answers. (Phew!) You’ll be able to watch live as Twilio developers build apps and walk-through code demonstrations, all while answering YOUR questions, in real-time!