Michael Carpenter (aka MC) is a telecom API lifer who has been making phones ring with software since 2001. As a Product Manager for Voice & Video Insights at Twilio, the Venn Diagram of his interests is the intersection of APIs, mobile SDKs, SIP, and WebRTC. He also knows a lot about Depeche Mode.
We launched Twilio Voice Insights a few years ago and the information that it provides has proven valuable for our customers. In this session, hear directly from our customer Aircall and how they have used this information to go beyond basic call data to identify and capture new markets.