Victoria Mesa Alcorta

Mercado LibreSenior Software Engineer

Victoria graduated from Buenos Aires Institute of Technology (ITBA) with a Master's Degree in Computer Engineering, and is currently working as a Software Engineer at Mercado Libre. She participated in the design and implementation of the algorithm that Mercado Libre uses in its contact centers to manage channel availability efficiently. Algorithms and problem solving are her passion.

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Digital Transformation

October 17, 5:15pm PT, Eve Room

Scaling the Customer Center Alongside the Business

Is the business growing on a large scale? How crucial is being the leader in highly competitive regions? We will talk about measuring customer satisfaction. Why it is important to scale customer center operations alongside the business and how Twilio helps us build scalable infrastructure.