Michael Carpenter (aka MC) is a telecommunications lifer who has been making phones ring since 2001. Before joining Twilio, he spent 14 years at AT&T supporting the launch of their 2G/3G/4G networks. As a Product Manager for Voice Insights at Twilio, the Venn Diagram of his interests is the intersection of SIP, WebRTC, mobile SDKs, and Programmable Voice. He also knows a lot about Depeche Mode.
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Twilio for Experts
October 17, 3:15pm PT, Jarvis Room
Learn how Twilio uses Voice Insights data to drive continuous improvement, and how you too can can use Voice Insights to identify emerging issues, understand behavior changes, and reduce time to restore service to users.