Ruma Nair is a Product Manager at Twilio Flex, a cloud based programmable contact center that is powering over half a million agents. Prior to Twilio, Ruma worked at ThousandEyes helping establish their application monitoring business. Ruma has spent her career on growth and product strategy. She started her career developing software, with a Masters in Computer Science from Johns Hopkins University.
Available to start watching on September 29
In this session, you will learn about Flex Plugins. - ezCater will share how they leverage plugins to optimize the experience of their agents, increase business efficiency and spread holiday cheer. - We will guide you on what is new with Flex Plugins and how you can take advantage of them just as ezCater does.